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Guide

Set up #private

Configure your email system so your team can send secure messages and files through StayPrivateMail from their normal business email accounts.

⏱ 10–30 minutes ⚙️ Admin access required

Overview

#private lets your users send secure emails from approved business email addresses. Your email system routes matching messages to StayPrivateMail, with delivery through TLS to supported business inboxes or through Keepd for personal recipients and businesses without TLS.

Key idea: your team writes the email as normal. Once routing is configured, adding #private sends it through StayPrivateMail.

Before you start

Before you configure #private, your organisation needs a StayPrivateMail account and customer-facing branding.

1. Create your account

Sign up for StayPrivateMail and verify your email address.

Sign up →

2. Add your branding

Add your company name, logo and optional brand colour so customers recognise who the secure message is from.

3. Open the admin portal

Once your account is active, configure email routing from the admin portal.

Go to admin portal →

How setup works

1 Create a routing rule

Your mail system identifies emails with the instruction #private in the body.

2 Route them to StayPrivateMail

Matching emails are routed securely to StayPrivateMail for processing.

3 The customer gets secure access

By default, messages and attachments reach TLS-capable business inboxes using TLS encryption. Personal recipients and businesses without TLS receive a notification linking to Keepd. Copies are also organised in Keepd.

Microsoft 365 setup

For Microsoft 365, use the dedicated setup guide. StayPrivateMail can support an automated setup process where admin access is available, or a manual configuration using Exchange routing.

View Microsoft 365 setup

Other email systems

Other email platforms can be configured by creating an equivalent routing rule. The rule should identify messages containing #private in the body and route those messages to StayPrivateMail.

Your IT administrator should ensure that only approved business domains can route messages to StayPrivateMail.

Test the setup

Once routing is configured, send a test message from an approved business email account to an external email address you control. Use a simple test message and, if useful, a non-sensitive test file.

To your-test-address@example.com
Subject Test secure email

Hello,

This is a test secure message. A sample file is attached for reference.

#private

PDF Test Document.pdf

Test with a personal address to check the Keepd notification and secure access. A TLS-capable business address should receive the message and attachment in its inbox through StayPrivateMail. Check that your mail server routes the message through StayPrivateMail rather than sending a separate copy that bypasses it. Use #private-all to test Keepd access for a business recipient. You can also test a reply from Keepd.

What users do after setup

Once #private is enabled, ordinary users do not need to think about routing or configuration. They simply add #private to the email body when they want to send securely through StayPrivateMail. They can send a message on its own or include files.

Send using #private See customer experience