Guides
Get started with secure email and file sharing
Learn how to send secure messages, share files and give customers their own copies to keep. Choose the sending method that fits your business, with replies and uploads available when needed.
Try StayPrivateMail from the website
Send a secure test message, add files if needed and see the customer experience for yourself.
Send using #private
Once your email routing is set up, add #private to the email body to send messages and files securely.
Use the API
Send secure messages and files from your product, CRM, case management system or internal tools.
Send directly from Keepd
Access your Keepd account, send messages, share files and manage customer channels.
Set up #private
Configure your email system so your team can send securely through StayPrivateMail from their existing email.
Microsoft 365 setup
Follow the Microsoft 365 setup steps for routing messages containing #private to StayPrivateMail.
Set up your DNS records
Configure SPF and DKIM so notifications can come from your business email address.
Structure customer folders
Keep shared reports, statements and agreements organised so customers can find their copies later.
Reduce support queries
Help customers return to their messages and files without asking your team to send them again.
Understand the customer experience
See how customers access and keep their own copies, then reply or upload files when needed.